Electronic Services Support
In case you experience a problem with a digital service, please consult the table below to address the appropriate support group:
|
Data network (Internet connection) |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
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Computer and network security events |
|
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E-class system |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
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Electronic Secretariat change/add/delete data (e-grammateia) |
The respective Secretariat |
|
Undergraduate Electronic Secretariat problems (e-grammateia) |
Information System Management Center / 2108203221,578 / ismc@aueb.gr |
|
Graduate Electronic Secretariat problems (e-grammateia) |
Information System Management Center / 2108203624 / gmentzelop@aueb.gr |
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Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
WiFi (eduroam) |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
Virtual Private Network (VPN) |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
Main AUEB websites (www.aueb.gr and www.dept.aueb.gr) content |
|
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Microsoft Teams support |
2108203558,560,349 / msteams@aueb.gr |
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Office 365 |
2108203900 / office365@aueb.gr |
|
Telephone network |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
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Cloud storage |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
Ticketing system |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
User pages system |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
Teleconferencing room Α41 |
Network Operation Center / 2108203900 / noc@helpdesk.aueb.gr |
|
Teleconference services (e:Presence) |
Network Operation Center / 2108203900 / epresence@helpdesk.aueb.gr |
|
Human Resources Management System change/add/delete data (HRMS) |
Administrative Directorate |
|
Human Resources Management System problems (HRMS) |
Information System Management Center / 2108203135,456 / ismc@aueb.gr |
|
Document Management System (Papyros) |
Information System Management Center / 2108203456 / ismc@aueb.gr |
|
User PC, Printer, etc, problems |
Computer Center / 2108203556,326,376 / techsupport@aueb.gr |
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Computer Center lab rooms |
Computer Center / 2108203324,558,560 / compcenter@aueb.gr |
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Antivirus software |
Computer Center / 2108203328,326,376 / antivirus@aueb.gr |
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Room projectors |
Computer Center / 2108203324,326,560 / projectors@aueb.gr |
|
SPSS software |
Computer Center / 2108203376,326,556 / techsupport@aueb.gr |
|
Digital certificates (HARICA) |
In the event you cannot find your case, contact support@aueb.gr.
