SALES SUPPORT SPECIALIST | STANLEY BLACK & DECKER
A Sales Support Specialist is the crucial link between sales teams and customers, handling administrative tasks, processing orders, tracking shipments, and resolving issues to ensure smooth sales operations and customer satisfaction, acting as the backbone that frees up salespeople to focus on closing deals. Manages data entry, communication, and reporting, requiring strong organizational skills, good software knowledge (CRM/Office), and excellent customer service abilities.
MAIN RESPONSIBILITIES
- Registration and tracking of orders in the corporate system, ensuring data accuracy.
- Provide information to customers about prices, product availability, new releases and commercial offers.
- Create, maintain and archive quotes, price lists and other commercial documents in an Excel environment.
- Creating professional presentations (PowerPoint or equivalent tools) for commercial purposes.
- Communication of new products, promotions and commercial announcements.
- Collaboration with internal departments and external partners to support smooth and efficient customer service.
- Ability to travel domestically and internationally for business needs, meetings, product promotion, exhibitions or trainings.
- Communication with international suppliers, partners and customers.
QUALIFICATIONS & SKILLS
- Graduate of a university with a field related to sales (Marketing or Accounting)
- Up to two (2) years of experience in the field of sales is preferable (order entry, commercial support, customer service or sales support)
- Excellent knowledge of English – Proficiency Level (C2)
- Very good knowledge of MS Office and ability to manage commercial data
- Ability to create accurate, well-structured and effective presentations, as well as be comfortable in presenting them
- Ability to communicate and collaborate effectively in a multidimensional work environment.
TERMS OF EMPLOYMENT
Full time, 1 position.
