SOFTWARE SUPPORT / HELPDESK AGENT | BEL INFORMATION SYSTEMS
We are looking for creative and results-oriented professionals to join us in an innovative company with a high growth potential, by leveraging state of the art software technologies and industry expertise. The job objective is to have the knowledge to deploy and support on one of the most advanced and sophisticated MIS Systems currently in the market.
In BEL, you will have the opportunity to interact with world-class organizations and help them to significantly improve their business performance. You will be riding the wave of technology evolution enabling the business transformation of large enterprises allowing you to enhance your expertise and develop your career!
JOB DESCRIPTION
Reporting to the Services Delivery Manager, the applicant is mainly responsible to provide technical support services to the customer base and perform deployment and configuration tasks on new and active system installations. Furthermore, the applicant will operate as part of the team that analyzes and develops new features and functionalities, contributing to the development of the application.
AS THE RIGHT PERSON FOR THE ROLE, YOU SHOULD:
- Have a degree in Computer Sciences or similar.
- Have at least one year or more of working experience in supporting software applications.
- Have basic SQL knowledge (scripts, views, etc.)
- Be able to participate in a software deployment team, capture customer needs and prepare realistic deployment time-plans.
- Be creative, results oriented and able to meet deadlines.
- Plus, you should be keen on solving problems, whilst wanting to inspire and share your knowledge and passion for improving quality in BEL.
- Be willing to work remotely (up to 30% of total time).
- Have an excellent command of English, both written and spoken.
YOUR DAY WILL INCLUDE:
- First & Second Level Help Desk Support: Provide technical assistance and resolve customer issues.
- Manage and maintain SQL Databases. Create SQL scripts and views.
- Analyzing customer needs, associating them with the product features.
- Provide feedback to the product’ s software development team for new features and bug fixing.
BY JOINING:
- You will receive a competitive salary and bonus scheme.
- You will enjoy several office perks.
- You will extend your knowledge of the targeted industries, covering all aspects of the business, and gaining international experience and exposure.
- You will join a rapidly growing company that is delivering enterprise class software to customers around the globe.
TERMS OF EMPLOYMENT
Full-time position.
