GUEST EXPERIENCE FACILITATOR | ELLINIKON
To meet current corporate needs, we would like to bring to our team a Guest Experience Facilitator | Ellinikon Experience Centre/ Park. | 3 months fixed term contract / part time employment.
In this position, you will be a member of the Ellinikon Experience Centre/ Experience Park team for the summer months. Your goal will be provide an excellent customer service to our visitors, mostly by handling needs, requests, presentations, complaints & questions that may arise, always with a high level of professionalism. Our new colleague will be reporting to the Guest Experience Team Leader.
In detail, the Ellinikon Experience Park/ Centre Guest Experience Facilitator- will be responsible for:
Regularly handling:
- The proper implementation of the established policies and procedures of the Experience Park/ Centre
- Welcoming guests and visitors in our premises, performing presentations and coordinating group and school visits, children summer camps
- The Information Kiosks/ Reception, guiding visitors throughout our indoor and outdoor venues
- Overseeing Events/Marketing/Promotion activities that may be taking place in our premises
- Responding to questions about customer service utilities (WCs, baby rooms, cafes, etc) and the Operation regulation of the venues (operating hours, restrictions, etc).
Supporting the Experience Centre/ Park Operations team in:
- Enforcing the Health & Safety plans and procedures, ensuring the safety of visitors and F&B operators
- Communicating with the technical team on relevant issues that may arise
- Providing administrative support, when required
You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:
Academic Qualifications:
- Ideally, a degree in a related discipline-ie marketing, hospitality, tourism, culture & events management, or any relevant area of study
- Excellent command of the English language; any other language would also be an important skill
- Knowledge of MS Outlook, Excel and PowerPoint
- Especially for the Experience Centre Facilitators, some basic familiarization with technology and audiovisual equipment & applications would be nice to have
Professional Experience:
- About 1- 3 years of relative working experience in a customer service role; alternatively, experience in a visitor reception/ experience would definitely be a plus
On a personal side, the ideal candidate has:
- Customer-centered behavior and problem-solving skills
- Excellent organizational, communication and interpersonal skills, as well as a strong team spirit!
- Ability to present exhibits to audiences and/or visitors
- Basic technical skills to handle audio- visual equipment, if needed
- The stamina to work under pressure especially during events and presentations or VIP visits
- Does not mind working in public, open-air areas, as well as indoors
- Availability to work on Fridays and during weekends, as well as the flexibility to adjust schedule, if needed
We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.
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