OFFICE/SECRETARIAL SUPPORT | PROMOPHARMA
The Office/ Secretarial Support Person is responsible for ensuring the smooth day-to-day operation of the office by providing administrative support, maintaining organizational systems, and facilitating effective communication. The role includes overseeing office supplies, managing correspondence, organizing meetings, and supporting staff across all departments to ensure an efficient and well-functioning work environment.
KEY RESPONSIBILITIES
- Handle incoming calls, emails, and correspondence, directing them appropriately.
- Manage office supplies, equipment, and inventory to ensure smooth operations.
- Coordinate office maintenance, repairs, and facility-related issues.
- Organize and schedule meetings, appointments, and events.
- Maintain and update confidential filing systems, records, and databases.
- Provide administrative support to management and staff as needed.
- Assist with travel arrangements and accommodation bookings for employees.
- Support onboarding of new employees.
- Provide administrative support for company events, meetings and projects.
SKILLS & COMPETENCIES
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Attention to detail and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Ability to maintain confidentiality and handle sensitive information.
- Professional demeanor and a customer service-oriented approach.
PERFORMANCE INDICATORS (KPIs)
- Smooth functioning of daily office operations.
- Availability and management of office supplies and resources.
- Timely coordination of meetings, appointments, and events.
- Accuracy and organization of records and filing systems.
- Responsiveness to staff and management support needs.
- Employee satisfaction with office facilities and services.
